Requirements: you must own or at least have access to, a desktop PC, laptop or iPad with a current edition of Microsoft ‘Word’ (.doc) installed for this process to work. If you have a Mac, ipad or a tablet, you can use the Microsoft Word or Pages app. Also, I use Zoom or Google Meet (with video and audio installed), although we can do it on the phone.  A strong internet or network connection is vital.  A mobile phone alone is not suitable. Also, as detailed in point 4 below, the process works best if the client supplies the document in Word (.doc). If a pdf or picture file (eg: jpeg), is supplied, an extra charge of £25 will be incurred to convert the document to Word. 

The process, payment & lead times:  If you have chosen to go ahead with your new CV during our phone call, and paid for it the same day, you will receive a 10% discount for the CV service. I will send you a link to these terms for approval (text is fine). Once given I will invoice you. Payment is up-front, although there is an option (£5 fee) to pay 50% upfront with 50% balance on completion. Once payment is done, I will make a start on your new CV.

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Information: please ensure that you send me all the information required at least 2 days before consultation, via email only. Please don't send this info via text, or Whatsapp or via a jpeg image. I will send you first draft of your new CV in time for our consultation. Please make sure you have it in front of you ready for consultation.​

Lead times:  5 working days from payment, or 3 working days (guaranteed) from payment (£20 fee). I aim to sign off your new CV on the day of consultation. If this isn't possible you have 2 working days in which to sign it off. If I don't hear back from you within the 2 working days, your CV will automatically be signed off. 

• Office hours: 9am - 5pm Monday - Friday. If there is no reply, please leave a text, Whatsapp, voicemail or email message. 

• Work Agreed: once enough information has been received, PCVs will let you know whether or not work can continue. PCVs retains the right to discontinue work at any point. Work on your new CV will only start once full or stage payment is received.

• Cost: Fees for your new CV will depend on the complexity of your career background. Once the fees have been agreed, PCVs will send you an invoice. Either full or stage-payment payment is required upfront please. In the case of stage payment, there is a fixed fee of £5 per transaction with 50% payment required upfront, with a balance of 50% payment required before the final CV is emailed to the client. 

• Document format: all documents ideally should be supplied in a current version of Word format (.doc). Please note that if you send a jpeg, pdf or a document that claims 'compatible with Word' (they usually aren't), a £25 conversion fee will be incurred. 

• Consultation: Please ensure your consultation is booked for a day when you’re not at work, or at least in confidential surroundings, when you’re not expecting a phone call and where you will not be disturbed. Consultations bookings are available Wed - Friday 9am - midday. Ideally you will need to have Zoom with audio and video downloaded, and access to the first draft of your new CV on your desktop PC or laptop. The call will last approximately one hour. In the event that you need to re-schedule the call, please let Sue know at least 48 hours before the call (not including weekends), or a charge of £45 will be incurred. Similarly, if you forget the call appointment, a charge of £45 will be incurred. This fee will need to be paid before the consultation can be re-scheduled.

• Timescale: your new CV will be complete 5 working days from receipt of payment, unless it has been agreed otherwise. Completion within 5 working days (from 3 working days) can be done for an additional fee of £25.

• Linkedin: if the Linkedin service is purchased, in many cases the information in a Linkedin profile is removed or changed. If it's important that some information is to be kept, this must be made clear at the start. In the vast majority of cases, the information on a new CV will outweigh previous old details on a Linkedin profile. You cannot have more than one Linkedin profile – it is against Linkedin policy. 

• Ongoing changes: keep your CV up-to-date with your new job and newly acquired skills.  I offer a one-off fee of £20 (if paid at the time of your CV purchase, later payment = £40) to cover this. 

• Cancellation: please be aware that if you change your mind and wish to cancel the service (or part of the service) once work on your new CV has started, there will be a cancellation fee of 50% of the total paid.  Also, once work has started a refund will not be considered, except in exceptional circumstances, or at the discretion of PCVs.

• Third party input: Premium CVs will not accept comments or reviews concerning your CV from any third party (person, company or computer software) before, during or after the process.

• Communication & disclaimer (phone/text/email):  Premium CVs will always let you know of any unforeseen problems as soon as possible, and PCVs expects the same level of commitment from the client. PCVs will always endeavour to respond to emails or phone messages on the same working day. If your message is important / urgent, please phone rather than email. If you do not receive a response first time, try again! PCVs will not be held responsible for any lost emails, texts or phone messages.  PCVs do not accept responsibility for any complications arising from refusal to accept my professional opinion, or from potential problems that may arise due to failure to read and understand these terms in full.

• Final amendments: If you are happy to do final amendments yourself, that’s fine. Please let Sue know and the project will be closed. Unless otherwise agreed, Premium CVs will accept final changes to a CV up to 2 working days after PCVs has emailed the final document (document emailed Monday 5 pm, cut off Wednesday 5 pm), after which the normal hourly rate (£45) will apply to any further changes. If you require further changes after you’ve approved the final CV, the normal hourly rate will apply.

• Further information: PCVs always aims to give excellent customer service with 100% satisfaction. In the highly unlikely event of a problem, PCVs will naturally endeavour to quickly resolve the issue. PCVs will not be held liable for any problem that arises due to failure to read and/or fully understand these terms.

• Expenses: Premium CVs will not be held responsible for any expenses whatsoever incurred by the client during or as a result of the CV process.